Technical Support

We want nothing but happy customers.

With your order you will receive instructions for opening the files contained on your CD.  You will also get our postal address, our email address, and our telephone number (Eastern time zone).  In the unlikely event that you encounter a problem using a Digital Editions CD, we will do our best to help you solve it.  Just drop us a line, or give us a call.

In the unlikely event that you receive a defective CD, it will be replaced.  We cannot guarantee that the CD(s) you order will contain the information you are seeking, however we do offer a free look up service: we do not want you to buy a product that you do not need or want.  As is the case with every other software product, from any other source, once you have received your CD and opened it, you cannot return it.

Every Digital Edition publication is protected by law, notwithstanding the age of the source, and is subject to the following "licensing agreement":

  • You may copy the files of a Digital Editions publication to your hard drive.
  • You may share extracts with friends and relatives, but will not duplicate an entire publication for distribution in any form to any other person or persons.
  • If you transfer or surrender ownership of a Digital Editions CD to another party, you will promptly delete or destroy any and all copies you have made of  the CD's contents, or any portion thereof, not including portions demonstrably pertinent to your own research.

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